Contact Us
Got a question about how we rank the best payout online casinos, spotted something that needs updating, or just want to flag an experience with one of the sites we cover? This page tells you how to reach us and what we can (and can't) help with.
How to reach us
The quickest way to contact the Casino Sites team is by email at [email protected]. We read every message and try to reply within a couple of business days. When you write in, it helps to include:
- Which casino or page your message relates to
- What you'd like us to check, correct or explain
- Any screenshots or details that support your point, if relevant
What we can help with
We built this site to help US players compare payout speeds, bonus terms and licensing across operators like Raging Bull, Uptown Aces, Ignition and the other sites listed in our rankings. If you've noticed a bonus offer that's changed, a withdrawal time that no longer matches what we published, or a licensing detail that needs a second look, that's exactly the kind of feedback we want.
We're also happy to hear about your own experience getting money out of a site — how long it actually took, which payment method you used, and whether any verification steps slowed things down. Real reader feedback is one of the ways we keep our comparisons useful rather than stale.
What we can't do
We're an independent review and comparison site, not a casino operator, a payment processor or a customer support desk for any of the brands listed here. That means a few things fall outside what we can handle:
- We can't access, close or recover funds from your casino account — that request has to go to the casino's own support team.
- We can't intervene in a dispute over a bonus, a withdrawal delay or a locked account, though we can point you toward the operator's stated terms if that helps you raise the issue with them directly.
- We can't process deposits, withdrawals or verification documents — none of that runs through us.
- We don't offer legal or financial advice about gambling in your state.
If you're dealing with a dispute, your first step should always be the casino's own support channel, followed by whatever complaints process its licence requires it to offer.
If gambling has stopped feeling fun
If you're contacting us because gambling is causing you stress, financial strain or worry — either for yourself or someone close to you — please don't wait on a reply from us. Our Responsible Gambling page lists deposit limits, self-exclusion tools and support services that can help right away, and every regulated operator we cover offers similar tools within its own account settings.
Before you write in about a specific casino
A lot of questions we receive are already answered elsewhere on the site. It's worth checking our Non GamStop Casinos page if you're weighing up options outside the standard state-licensed market, or our About Us page if you want to know more about how we put our rankings together before getting in touch. Our Terms and Conditions page also covers how we use the information you send us.
Response times and what happens next
Most emails get a reply within 48 hours. Corrections and factual updates — a changed bonus percentage, a new licence, an updated payout window — are usually reflected on the relevant page once we've confirmed the change. We don't guarantee a specific turnaround for every message, particularly if it needs checking against a casino's current terms, but we do read and act on genuine feedback.